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LiveAdviser
Suite, 2004
LiveAdviser's suite is infrastructure
software which provides secure and superior support
for organizations. The suite, using state of the
art technology and integration, consists of help
desk management system, ticketing system, online
live support and instant messaging. This combination
forms one of the most powerful enterprise support
systems in the market. It is a single environment
to contain your online and offline support needs.
Online
customer service chat, Help desk and ticketing system
and an Instant messenger are all integrated to form
this superior infrastructure software....
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Why
LiveAdviser Suite?
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Live
Help Desk
The software provides ultimate customer service
with ticketing system and problem...
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Online
Customers Service Chat
Handle multiple clients simultaneously, and view
clients....
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Corporate
Messenger
Real time secure text and insta....
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Online
Customer Service Chat System
- Handle
multiple clients simultaneously.
- View
client's operating system, browser, web address
and domain name information.
- View
web page where the client came from.
- Push
survey to client.
- Block
a client if needed.
- Indicator
that clients are typing.
- Each
adviser can set private canned text messages.
- Message
send and archive feature.
- Administrators
and advisers with permission can monitor all ongoing
live chats.
- Adviser
can transfer a client and his related data to
another adviser.
- Online/offline
status. Advisers can set their status to be available
or not available to serve clients. This could
be used when adviser takes short break.
- Watch
what the client is typing before sending a message,
which allows advisers to know the question before
it is sent by the client.
- An
Advanced Corporate Instant Messenger for advisers.
Also it could be used as a conferencing tool.
- Remember
previous clients with their ticket numbers.
- client's
chat transcript, information and survey are all
stored together and viewed together for each chat.
- Report
advisers' logging activity (date and time).
- Report
advisers' response to clients (date and time).
- Chat
transcript reports based on date or advisers.
- View
number of clients and advisers who logged in.
- Offline
visitors report.
- Monthly
survey report by adviser or by month.
- Online
advisers work schedule (set by administrator and
viewed by advisers).
- Adviser's
contact and profile management tool.
- Track
the number of clients and advisers logged into
the system.
- Notification
when advisers login or logout.
- The
chat system has a very user friendly interface,
easy to use, and an operator can customize his
own text color, font, and size.
- Add
and update advisers' login and access permission.
- Open
blocked web addresses.
- Set
the maximum number of clients, which advisers
can help simultaneously .
- On
the fly, set client's offline message. This is
the message the client sees off hours.
- canned
responses set by administrator, which can contain
text, web page, or both.
- Clients
have one application to interact with. The application
is very fast, responsive with no popup windows.
- Clients
can fill out a survey at the end of the chat session
from the same window view.
- Clients
can fill pre-chat comments.
- Clients
can fill an offline form and a ticket will be
assigned to them.
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