LiveAdviser Enterprise Support Software

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	LiveAdviser Suite, 2004 LiveAdviser's suite is infrastructure software which provides secure and superior support for organizations. The suite, using state of the art technology and integration, consists of help desk management system, ticketing system, online live support and instant messaging. This combination forms one of the most powerful enterprise support systems in the market. It is a single environment to contain your online and offline support needs. Online customer service chat, Help desk and ticketing system and an Instant messenger are all integrated to form this superior infrastructure software....
	Why LiveAdviser Suite? Unique features Complete Desktop Management and Ticketing System Enhanced reporting Live chat Corporate messenger

	Live Help Desk The software provides ultimate customer service with ticketing system and problem...

	Online Customers Service Chat Handle multiple clients simultaneously, and view clients....

	Corporate Messenger Real time secure text and insta....

LiveAdviser Help Desk Management System

Administrators can open and assign tickets to advisers.

Advance search using preset fields' value, words, and phrases.

(Get accurate information and statistics using our dynamic reports) create dynamic reports using any of the preset fields or combination of fields.

Issues and issues' source report and analysis.

Built in scheduling system for advisers work schedules (set by administrators and viewed by advisers).

Advisers' module with all ticket's information intact and easy to update.

Corporate instant messenger with your help desk system provides high quality support and communication among advisers.

Administrators set help menu for advisers.

View tickets for printing.

Advisers Productivity Report.

Advisers' tickets creation report (volume and status).

Administrators set type of issues.

Administrators set issues source (companies, systems ...etc).

Create tickets.

Set ticket's priority level and status.

Find a specific tickets (clients who receive tickets online, can track tickets by phone if needed)

Advisers can handle multiple tickets simultaneously

Report for types of issues encountered.

Report and analyze the source of encountered issues.

Advisers' contact and profile management tool.

Manage your customers' issues by using our advanced help desk and ticketing system. This system will help you to track, manage and know issues and its sources.