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LiveAdviser Suite, 2004
LiveAdviser's suite is infrastructure software which provides secure and superior support for organizations. The suite, using state of the art technology and integration, consists of help desk management system, ticketing system, online live support and instant messaging. This combination forms one of the most powerful enterprise support systems in the market. It is a single environment to contain your online and offline support needs.

Online customer service chat, Help desk and ticketing system and an Instant messenger are all integrated to form this superior infrastructure software....

 

Why LiveAdviser Suite?

Live Help Desk
The software provides ultimate customer service with ticketing system and problem...

Online Customers Service Chat
Handle multiple clients simultaneously, and view clients....

Corporate Messenger
Real time secure text and insta....

   
       

LiveAdviser Enhanced Reporting and Search

  • Generate Productivity Reports for advisers (customer service representatives).
  • Problems and problems source reports.
  • Reports by date, fields combination, or specific field's value.
  • Advisers' tickets creation report (volume and status).
  • Report the occurrence of a specific phrase in any field of tickets.
  • Advanced ticket search by date, fields combination or specific field's value.
  • Find a specific ticket with its related chat transcript and client's review.
   

 

 
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